Debug: HEXA won't power up

sighmon 2020-06-29 03:08:00 UTC #1

Hi there,

HEXA has stopped powering up. I initially thought it might be the batteries, so replaced them, but that didn’t work.

I’ve tried following the factory reset, but because it doesn’t power up I don’t think that had any effect.

What would be the process of debugging which part is faulty? Can I power up circuit boards individually?

Here’s how I disassembled HEXA to replace the batteries: https://sighmon.com/says/repairing-hexa/

Cheers, Simon.

Tianqi 2020-08-05 04:25:00 UTC #2

Hi @sighmon Your disassembling and photos are fascinating. Have you already solved the issue? If not please contact support@vincross.com and we will do our best to help.

sighmon 2020-08-06 00:22:40 UTC #3

Hi Tianqi, I haven’t solved the issue yet - I’ll get in touch.

rbekind2020 2020-08-12 02:19:06 UTC #4

Hello!
If you have received something from support, please write the result here.

sighmon 2020-08-16 19:44:38 UTC #5

Hey! Here’s the response I got:

Unfortunately when you leave the HEXA on the charging pad the HEXA is prone to over heating. Please see the attached document. I’m betting that the pins shown in the document have de-soldered themselves.

HEXA Wireless Charger Fix.pdf (829.5 KB)

I’ll let you know how it goes with my HEXA.

darkhstone 2020-11-22 19:42:47 UTC #6

Where do you purchase the replacement batteries? I do not see a place to buy them

billvitez96 2020-11-22 20:07:12 UTC #7

You can purchase them on EBay. Use the same brand Panasonic or a Samsung equivalent (specs are in the PDF mentioned below).

The Vincross website has a PDF called “Battery and Removal Guide”. I would purchase the new batteries first so that you can proceed to replace them once you have the old ones out with the bot partially disassembled.

Note: there are 2 battery covers which are press fitted into place. Use a hook like a Dental Pick in one of the screw holes to more easily pop them out.