[Solved] Activation and connection failed issue in Android phone

[simon.engler]

I am trying to connect to the HEXA fresh out of the box. I have an android phone, and I downloaded the app and connect to my wireless network.

I then turn on the HEXA bot and the light turns purple and then flashes yellow.

On the phone app it cannot see the HEXA and I only get a ‘network error occurs’.

Is there another way to connect to the HEXA bot?

[SuperBridge817]

Hey Simon, we’re really sorry to hear about your issues with activating the HEXA. We’ve looked into the issue and it may be due to the App version. Just in case, we recommend you re-download the APK in our website (https://www.vincross.com/hexa, Get to know HEXA -> MIND part) and reinstall the App. Then make sure the HEXA App has the permission of data storage, which would be configured in the OS settings. Next, open the App, login and follow the activation procedure, I believe you wouldn’t miss it.

FYI, here is the HEXA user guide, where you could get more information about how to activate a new HEXA. https://www.vincross.com/support/hexa-user-guide

Feel free to post any uncertain issues here.

Vincross Team

[Simon_Engler]

Hello, I downloaded the app as you suggested. I get app veesion 1.1.7

There is no change in the issue, and I only get a ‘network error occurs’

[Simon_Engler]

In addition to my last, I have tried the following:

1. Remove the password from my wireless access point
2. Used the mind sdk to scan for the hexa from linux on the same
   network, with no luck
3. downloaded the Hexa app and try again.

Is there a way I can connect the Hexa directly to my computer via USB?

[SuperBridge817]

Hi Simon, we’ve tried to get to your situation at our test-phone but it didn’t recur. We’re going to check it more widely so we need you help here. We need to know your smartphone model so that we could test by ourselves. In addition, it would be better to describe the wireless network you were connecting to in details. (e.g. Location, with or without VPN, WAP and so on) We don’t exclude the possibility of that the exception was due to network configuration. Our developer team will start working on this very soon if it was verified to be a bug. Then hopefully it will be fixed in the next release.

I understand that in this situation you won’t be able to activate the HEXA. But before activation, there is no path accessing to the HEXA. For now, maybe you could try to activate the HEXA by an iOS device? Once complete activation, you could connect to HEXA by SSH (Open Developer mode in HEXA -> Settings) as well as set about Skills via MIND CLI.

Looking forward to your updates and thank you for your patience and understanding!

[Simon_Engler]

We need to know your smartphone model so that we could test by ourselves.
I am using a Samsung Galaxy 5 active.

I tried to connect to my home router. It has 2.4Gz and 5G connection
rates. I tried turning off the 5G wireless, turned off all wireless
equipment except for my phone, and removed the 2.4Gz password so it
was fully open to connect to. What is interesting is I cannot see the
hexa connecting to the router itself, if it is supposed to do that.

I also downloaded and installed the MIND SDK on linux and had no luck
scanning for the bot.

[Simon_Engler]

I will try to locate someone with an apple phone, and dig out my older
android phones to try to connect with.

[SuperBridge817]

I also downloaded and installed the MIND SDK on linux and had no luck

scanning for the bot.

Kindly note that you should successfully activate the HEXA for the command “mind scan” to take effect.

In another word, HEXA need to be endowed with an available Wi-Fi SSID and password to access to the Internet. With that process, authentication could be accomplished via our remote services. You will become the owner of your HEXA, further operations (e.g. MIND CLI, developer mode and so on) would be able to conduct after login with the owner’s account information.

Hope this helps and look forward to hear good news from you.

[Bei.Feng]

Hi @simon.engler , we’ve released a new Android version 1.2.0 to resolve this issue.

[csgo.expertt]

Can we run a https://mobile-spy-apps.com mobile recorder in this phone?

[jaagymnjid]

I don’t know exactly what caused it? But you’d better manage your phone data.

[lp840305]

手机连接已经解决了。是因为权限做了限制。