Stuck upgrading to mind 0.6.0

[gbagley]

I’m getting stuck upgrading to mind 0.6.0. When I go into the app (iOS or Android) and connect to my Hexa, it says there is a mind update to 0.6.0. When I update (it takes a long time), it seems to finish, but when I connect to Hexa again it gives me the same message about needing an update. I get stuck in this update loop.

Ocasionally, it does let me connect without giving the update message. And in settings it says I have MIND version 0.1. So I’m guessing the update isn’t working correctly?

[zyj]

Hi, thank for your feedback!

The version 0.1 is the initial version of the robot. It must be updated to the latest version when you first connect to the robot if you want to use HEXA normally.

The first update could take a long time, after finishing the update, the robot will reboot automatically.

So I suggest you wait for its rebooting and make sure the Internet connection is stable, HEXA’s battery is fully charged.

Best regards.

[gbagley]

Thanks. Internet connection is stable and HEXA is fully charged (and on the wireless charging dock). It looks like the Mind update gets to about 30% and then I get disconnected. When I connect to HEXA again it asks me to upgrade mind to 0.6.0 again, and it’s still on version 0.1 when I check. So I’m not sure what is going wrong

[zyj]

According to your description, we suggest for you to reset your HEXA, then activate HEXA again.

For the reset procedure you can follow the steps on the page 28 of HEXA User Guide.

In the period of activation, please make sure the Internet connection is stable and HEXA’s battery is fully charged. After HEXA scans the QR code successfully (solid blue light), please wait a moment for the upgrade on the App, HEXA is required to upgrade MIND to 0.6.0 so that it can work normally.

Let me know how this works for you.

Best,

[xzyler]

I have this exact same problem, except my MIND v0.6.0 update perpetually resets around 70%. I’ve already received the same instructions and I’ve reset HEXA and reactivated it, and it’s the same problem all over again. My internet connection isn’t the problem, it’s the version of MIND 0.6.0 is not stable.

[xzyler]

I am having this exact same problem with the exception the MIND 0.6.0 upgrade consistently fails around 70%.

[gbagley]

After the reset the mind upgrade worked. Thanks!

[Fuchao.Ni]

Hi,

Thank you for your feedback, our customer support colleague had already contacted you guidance on how to move forward.

[michael.tesar]

Hi, I have just received a robot. It would not connect because of the update, it says MIND upgrading and it stuck at 15.0%, then it disconnect me. After then I run the app again it says I can wither disconnect or update. It is very annoying. What shall I do? It also did not work with direct, because it keeps telling me I need to reboot robot to receive an update, which I don’t. I have also tried a mind CLI which does not work, it alway keep telling me I have problems with installation at 80%. How can I get this robot working? Thank you. Michael

[angelapollina]

Here are some info about Update 0.6.0: https://docsbay.net/elimination-update-0-6-0-patch-notes Hope it helps!

[Amaan]

Hello michael,
I have the same problem, if you found any solution for this, please let me know