The Driver is Unavailable

robotman 2018-01-10 03:25:58 UTC #1

Whenever I attempt to do anything with Hexa, I get an error message saying “The Driver is Unavailable”.

What does this mean? and how can I fix?

zyj 2018-01-10 04:21:52 UTC #2

Hi, it seems that the driver of hexa had been occupied by other skills.

You may check is there any other running skill on your hexa.

open the hexa app -> connect your hexa -> click 'Skill Manager'.

If there is any running skill, close it and try to run explorer or dance again.
Any further questions, please let us know.

Regards.

robotman 2018-01-10 21:40:13 UTC #3

Thanks, but this was the very first time I tried to use the Hexa. Why would other skills be running?

zyj 2018-01-11 01:29:09 UTC #4

Could you please notice and tell me the name of the running skill?

Does “the first time you use the hexa” means you just turning on the robot?

danieljanzen 2018-01-16 19:55:31 UTC #5

I can confirm this solution. I received my HEXA robot yesterday and this morning I saw the same error message when I tried to connect to the “explore” function. When I went to “skill manager” it showed that I had accidentally started the simulator application when I was learning the controls on my iphone. I terminated the simulator application by swiping right and when I went back to “explore”, it connected me and now I am driving my robot around the house - while I’m at work! Incredible!

angelapollina 2019-08-17 00:07:23 UTC #6

Reinstalling Latest drivers manually
Press Windows + R to launch the Run Type “devmgmt.msc” in the dialogue box and hit Enter. This will launch your computer’s device manager.
Navigate through all the hardware, open the sub-menu “Print queues”, right click on your printer hardware and select “Update driver”.

namanjohnson101 2019-09-30 11:32:06 UTC #7

hello,

your suggestion helps me to fix my problem thanks for your suggestion

thanks and regards